Support

Last updated 1 October 2026

Draft — not yet reviewed. Items in [brackets] still need a decision before launch.

Get in touch

Email [support email]. We read everything, and usually reply within [a couple of days].

Common questions

My story stopped partway or failed.

Close and reopen the story. If it still hasn’t finished, email us with the story title and we’ll look into it and return the credit.

I didn’t get my confirmation email.

Check your spam folder, then use “Resend” in the app. If it still doesn’t arrive, email us.

How do I delete my account?

In drift, open Profile and choose Delete account. This permanently removes your account, stories and audio.

How do I remove my waitlist email?

Email us from the address you signed up with and we’ll remove it.

How do I report a story?

Open the story in drift and use the report option in its menu.